Ogilvie Fleet has reduced average vehicle downtime by 17% across its customer base after reshaping how it manages repairs, with a stronger focus on visibility and day-to-day follow-up.
The changes were driven by customer feedback and reflect a broader challenge for fleets. With longer repair queues, parts shortages and more complex vehicles, keeping track of vehicles off the road has become just as important as fixing them.
Ogilvie’s approach is simple but consistent. Its maintenance team now checks in daily with garages on every vehicle off road, while also keeping drivers updated to avoid delays slipping through the cracks. Alongside this, its MiFleet platform has been updated to give live visibility of downtime, including repair progress, days off road and associated costs.
The results are already showing, with uptime reaching 99.43% across 18,000 vehicles.
What stands out is how much of the improvement comes from coordination rather than new technology. Real-time data helps, but it’s the combination of visibility and active follow-up that keeps vehicles moving in a market where delays are increasingly common.
Learn more about why Ogilvie is a FleetWise Trusted Brand here.
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